TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

Welcome to Closer's Codex ("we," "us," or "our"), operated by Adeep Konnur as a sole proprietorship. These Terms and Conditions ("Terms") govern your use of our website at https://www.closerscodex.com (the "Website") and all related services, products, and content (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. DESCRIPTION OF SERVICES

Closer's Codex provides:

Educational Services:

• Online sales training courses and programs
• Digital learning materials and resources
• Video content, worksheets, and templates
• Interactive assessments and progress tracking

Coaching and Mentorship:

• Group coaching sessions
• Mastermind programs
• Community access and networking
• Live training webinars and workshops

Consulting Services:

• Business coaching and strategy
• Sales team training and development
• Custom program development
• Speaking and workshop services

3. ELIGIBILITY AND REGISTRATION

3.1 Age Requirement

You must be at least 18 years old to use our Services. By using our Services, you represent that you meet this age requirement.

3.2 Account Registration

To access certain Services, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains current and accurate

3.3 Prohibited Users

You may not use our Services if you:

• Have been previously banned from our platform
• Are prohibited from receiving our Services under applicable laws
• Represent a direct competitor using our Services for competitive intelligence

4. PAYMENT TERMS

4.1 Pricing and Fees

• All prices are listed in Indian Rupees (INR) unless otherwise specified
• Prices are subject to change without notice
• Any applicable taxes will be added to your purchase
• Payment is required in full before access to paid Services

4.2 Payment Methods

We accept payments through:

• RazorPay gateway (credit cards, debit cards, UPI, net banking)
• Other authorized payment processors
• Bank transfers (for enterprise clients)

4.3 Automatic Renewals

For subscription-based Services:

• Your subscription will automatically renew unless cancelled
• You will be charged the then-current subscription fee
• You may cancel automatic renewal at any time before the renewal date
• Cancellation takes effect at the end of the current billing period

4.4 Failed Payments

If payment fails:

• We will attempt to process payment multiple times
• Your access may be suspended until payment is resolved
• We may cancel your subscription after multiple failed attempts
• You remain responsible for all outstanding amounts

5. REFUND AND CANCELLATION POLICY

5.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for most courses and programs:

• Refund requests must be made within 30 days of purchase
• You must demonstrate good faith effort to engage with the material
• Refunds are processed to the original payment method
• Processing time: 5-10 business days

5.2 Refund Exclusions

The following are not eligible for refunds:

• Custom consulting or done-with-you services
• Live coaching sessions already attended
• Downloadable materials that have been accessed
• Services used for more than 30 days
• Requests made after accessing more than 50% of course content

5.3 Subscription Cancellations

• You may cancel subscriptions at any time
• Cancellation takes effect at the end of the current billing period
• No refunds for partial billing periods
• Access continues until the end of the paid period

5.4 Refund Process

To request a refund:

1. Email [email protected] with your order details
2. Provide reason for refund request
3. Include proof of your engagement with the material
4. Allow 3-5 business days for review
5. Approved refunds processed within 7-10 business days

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Our Content

All content on our Website and in our Services, including but not limited to:

• Course materials, videos, and audio content
• Written materials, templates, and worksheets
• The "Closer's Codex" name, logo, and branding
• Proprietary methodologies and frameworks
• Software, graphics, and design elements

This content is owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws.

6.2 Limited License to You

We grant you a limited, non-exclusive, non-transferable license to:

• Access and use the Services for personal or business use
• Download materials solely for your own learning
• Use our methodologies in your own business (not for resale)

6.3 Restrictions

You may not:

• Copy, reproduce, or distribute our content without permission
• Create derivative works based on our content
• Reverse engineer any software or systems
• Remove copyright or proprietary notices
• Use our content for training competitors
• Resell, license, or commercialize our materials

6.4 User-Generated Content

By submitting content to our platform (comments, questions, testimonials), you grant us a non-exclusive, royalty-free license to use, modify, and display such content for business purposes.

7. USER CONDUCT AND PROHIBITED ACTIVITIES

7.1 Acceptable Use

You agree to use our Services professionally and respectfully. You may not:

Illegal Activities:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Engage in fraudulent or deceptive practices
• Distribute malware or harmful code

Disruptive Behavior:

• Harass, abuse, or threaten other users
• Post spam, advertisements, or off-topic content
• Share inappropriate or offensive material
• Impersonate others or provide false information

Technical Violations:

• Attempt to hack or breach our systems
• Use automated tools to access our Services
• Share login credentials with others
• Circumvent access controls or restrictions

7.2 Community Guidelines

In our community spaces and coaching programs:

• Respect other members and their perspectives
• Keep discussions relevant and constructive
• Protect confidential information shared by others
• Follow guidance from moderators and coaches

7.3 Consequences of Violations

Violations may result in:

• Warning or temporary suspension
• Permanent account termination
• Removal from programs without refund
• Legal action if warranted

8. DISCLAIMERS AND LIMITATIONS

8.1 Results Disclaimer

8.2 Educational Nature

Our Services are for educational and informational purposes only:

• We are not providing legal, financial, or tax advice
• Consult appropriate professionals for specific guidance
• Information may become outdated over time
• You are responsible for verifying information accuracy

8.3 Service Availability

• Services are provided "as is" without warranties
• We do not guarantee uninterrupted access
• Technical issues may occasionally occur
• We reserve the right to modify or discontinue Services

8.4 Third-Party Content

• We may reference third-party tools, services, or content
• We are not responsible for third-party accuracy or availability
• Third-party terms and conditions apply to their services
• Links to external sites are for convenience only

9. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

9.1 Disclaimer of Warranties

9.2 Limitation of Damages

9.3 Maximum Liability

Our total liability to you for any claim related to these Terms or our Services shall not exceed the amount you paid us in the 12 months preceding the claim.

9.4 Exceptions

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you. Nothing in these Terms limits our liability for gross negligence or intentional misconduct.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Closer's Codex and Adeep Konnur from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of third-party rights
• Content you submit to our platform

11. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our Services, you agree to our Privacy Policy.

12. MODIFICATIONS TO TERMS

12.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may be necessary due to:

• Legal or regulatory requirements
• Changes in our business or Services
• Security or operational reasons
• Clarification of existing terms

12.2 Notice of Changes

We will notify you of material changes by:

• Posting updated Terms on our Website
• Sending email notification to registered users
• Displaying notice upon login to your account

12.3 Acceptance of Changes

Continued use of our Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to changes, you may terminate your account.

13. TERMINATION

13.1 Termination by You

You may terminate your account at any time by:

• Contacting us at [email protected]
• Following cancellation procedures in your account
• Stopping use of our Services

13.2 Termination by Us

We may terminate your access for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Discontinuation of Services

13.3 Effect of Termination

Upon termination:

• Your access to Services will cease immediately
• Outstanding payments become due
• We may delete your account and data
• Provisions of these Terms will survive as applicable

14. DISPUTE RESOLUTION

14.1 Governing Law

These Terms are governed by the laws of India without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Dharwad, Karnataka, India.

14.3 Informal Resolution

Before filing any formal legal action, we encourage you to contact us at [email protected] to resolve disputes informally.

14.4 Arbitration

For disputes involving amounts over ₹1,00,000, we may agree to binding arbitration under the Arbitration and Conciliation Act, 2015.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional program-specific terms, constitute the entire agreement between you and us.

15.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other provision.

15.4 Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights to any affiliate or successor.

15.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

16. CONTACT INFORMATION

For questions about these Terms or our Services:

17. ACKNOWLEDGMENT