REFUND AND CANCELLATION POLICY

1. OVERVIEW

At Closer's Codex, we are committed to your success and satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for refunds, cancellations, and modifications to your purchases and subscriptions.

2. 30-DAY MONEY-BACK GUARANTEE

2.1 Eligible Products and Services

The following are covered under our 30-day money-back guarantee:

Eligible Items:

• Closer Codex 1.0 - The Foundation Course
• Sales Confidence Bootcamp
• Revenue Acceleration Program
• Authority Sales System
• Digital course materials and training programs
• Subscription-based learning platforms

Coverage Period: 30 calendar days from the date of purchase

2.2 Guarantee Requirements

To be eligible for a full refund, you must:

Good Faith Engagement:

• Demonstrate that you have made a genuine effort to engage with the material
• Complete at least the first module or initial training sessions
• Submit any required assignments or assessments
• Participate in available community discussions or coaching calls

Documentation Required:

• Proof of purchase (order confirmation email)
• Evidence of your engagement with the content
• Specific feedback about why the program didn't meet your needs
• Screenshots or examples of your implementation attempts

Refund Request Process:

1. Submit refund request within 30 days of purchase
2. Email [email protected] with subject "Refund Request - [Order Number]"
3. Include your order details and engagement documentation
4. Provide detailed feedback about your experience
5. Allow 3-5 business days for review

2.3 Refund Approval Criteria

Refunds will be approved when:

• Request is made within the 30-day window
• You have demonstrated good faith effort to use the material
• The program genuinely did not meet your stated needs
• You provide constructive feedback for improvement

Refunds may be denied if:

• You have accessed more than 80% of the course content
• You request a refund without engaging with the material
• You attempt to keep downloaded materials after refund
• The request appears to be fraudulent or abusive

3. NON-REFUNDABLE ITEMS AND SERVICES

3.1 Completely Non-Refundable

The following items are NOT eligible for refunds under any circumstances:

Done-With-You Services:

• Sales Mastery Inner Circle (annual membership)
• Done-With-You Sales Team Building
• Custom consulting and strategy sessions
• Corporate Sales Transformation programs
• Industry-specific mastery programs

Live Services:

• Coaching sessions already attended
• Completed workshops or seminars
• Speaking engagements and live events
• Mastermind sessions with personal interaction

Custom Work:

• Personalized training programs
• Custom methodology development
• One-on-one coaching sessions
• Bespoke business strategies

3.2 Limited Refund Eligibility

These items have restricted refund policies:

Downloaded Materials:

• Refund available only if not downloaded or accessed
• Once downloaded, materials become non-refundable
• Partial refunds may apply if only preview materials accessed

Group Programs:

• Refunds available before program commencement
• No refunds once group coaching begins
• Exceptions for medical or emergency situations

Physical Products (if any):

• Must be returned in original condition
• Return shipping costs borne by customer
• Refund processed after item inspection

4. SUBSCRIPTION CANCELLATIONS

4.1 Monthly Subscriptions

Cancellation Terms:

• Cancel anytime without penalty
• Cancellation takes effect at the end of current billing cycle
• No pro-rated refunds for partial months
• Access continues until subscription expires

How to Cancel:

1. Log into your account dashboard
2. Navigate to "Subscription Settings"
3. Click "Cancel Subscription"
4. Confirm cancellation request
5. Receive email confirmation

Alternative cancellation methods:

• Email [email protected] with cancellation request
• Include your account details and subscription information

4.2 Annual Subscriptions

Cancellation Terms:

• Cancel within first 30 days for full refund
• After 30 days, no refund for remaining period
• Access continues until subscription expires
• Can downgrade to monthly before renewal

Pro-Rated Refunds:

• Available only in first 30 days
• Calculated based on unused months
• Processing fee may apply
• Refund to original payment method

4.3 Automatic Renewal

Default Settings:

• All subscriptions auto-renew by default
• Renewal occurs on your original purchase date
• Charged to your original payment method
• Email reminders sent 7 days before renewal

Managing Auto-Renewal:

• Turn off auto-renewal in account settings
• Changes must be made 24 hours before renewal date
• Cancellation after renewal results in no refund for new period

5. REFUND PROCESSING

5.1 Processing Timeline

• Review Period: 3-5 business days from request submission
• Approval Notification: Email confirmation within 24 hours of approval
• Refund Processing: 5-10 business days after approval
• Bank Processing: Additional 2-5 business days depending on your bank

Total Timeline: Generally 10-20 business days from request to funds in your account

5.2 Refund Methods

Primary Method: Original payment method

• Credit cards: 5-10 business days
• Debit cards: 5-10 business days
• UPI/Net Banking: 3-7 business days
• Bank transfers: 3-5 business days

Alternative Methods (if original method unavailable):

• Bank transfer to your account
• Digital wallet transfer
• Check payment (in exceptional cases)

5.3 International Customers

• Currency: Refunds processed in original currency paid
• Conversion Fees: Bank conversion fees not covered by us
• Processing Time: May take additional 3-5 business days
• Documentation: May require additional verification

6. PARTIAL REFUNDS AND CREDITS

6.1 Partial Refund Situations

Partial refunds may be offered for:

• Technical issues preventing full access
• Content not matching advertised description
• Significant changes to program structure
• Instructor unavailability for live sessions

6.2 Account Credits

Instead of cash refunds, we may offer:

• Credits toward future purchases
• Upgraded access to different programs
• Extended subscription periods
• Bonus materials or services

Credits are valid for 12 months from issue date and cannot be transferred or exchanged for cash.

6.3 Promotional Purchases

Items purchased with discounts or promotions:

• Refund amount is the actual amount paid
• Cannot combine with other promotional offers
• Special terms may apply to limited-time offers

7. MODIFICATION AND EXCHANGES

7.1 Program Exchanges

You may exchange your purchase for a different program of equal or lesser value:

• Exchange must be requested within 14 days of purchase
• No additional charges for equal value exchanges
• Price difference applies for higher value programs
• One exchange allowed per purchase

7.2 Subscription Modifications

Upgrading:

• Immediate access to upgraded features
• Pro-rated billing for current period
• New billing cycle starts immediately

Downgrading:

• Changes take effect at next billing cycle
• No refunds for current period
• Access to premium features continues until downgrade

8. DISPUTE RESOLUTION

8.1 Internal Resolution Process

1. Step 1: Contact customer support at [email protected]
2. Step 2: Provide detailed explanation of your concern
3. Step 3: Allow 48 hours for initial response
4. Step 4: Work with our team to find a satisfactory solution

8.2 Escalation Process

If you're not satisfied with the initial resolution:

• Request escalation to management
• Provide complete documentation of your case
• Allow additional 5 business days for review
• Receive final decision within 10 business days

8.3 External Dispute Resolution

Payment Processor Disputes:

• Contact your bank or credit card company
• We will cooperate fully with investigations
• Resolution may take 30-90 days
• Final decision binding on all parties

Consumer Protection:

• You may contact consumer protection authorities
• We comply with all applicable consumer protection laws
• Alternative dispute resolution available

9. SPECIAL CIRCUMSTANCES

9.1 Emergency Situations

In case of genuine emergencies (medical, family, financial hardship):

• Contact us immediately with documentation
• We will review your case individually
• Special accommodations may be available
• Extended refund periods may be granted

9.2 Technical Issues

If technical problems prevent access to your purchase:

• Report issues immediately
• We will work to resolve technical problems
• Service credits provided for extended outages
• Full refund if issues cannot be resolved

9.3 Pricing Errors

In case of obvious pricing errors:

• We reserve the right to cancel orders
• Full refund provided immediately
• No obligation to honor erroneous prices
• Notification sent within 24 hours

10. FRAUD PREVENTION

10.1 Security Measures

To prevent fraudulent refund requests:

• Account verification required
• IP address and device tracking
• Purchase pattern analysis
• Cross-reference with previous refunds

10.2 Prohibited Activities

The following may result in refund denial and account termination:

• Multiple accounts for the same person
• Sharing account credentials
• Downloading content before requesting refund
• False or misleading refund reasons
• Chargeback fraud

11. CONTACT INFORMATION

For all refund and cancellation requests:

12. POLICY UPDATES

This Refund and Cancellation Policy may be updated periodically. Changes will be:

• Posted on our website with effective date
• Emailed to active customers
• Applied to purchases made after the effective date

Your Rights: Purchases made before policy changes remain subject to the original terms.

13. ACKNOWLEDGMENT