PRIVACY POLICY

1. INTRODUCTION

This Privacy Policy describes how Closer's Codex ("we," "us," or "our"), operated by Adeep Konnur, collects, uses, and protects your personal information when you visit our website at https://www.closerscodex.com (the "Website") or use our services.

We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable Indian privacy laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

• Full name
• Email address
• Mailing address
• Professional details (company, designation, industry)

Account Information:

• Username and password
• Profile information
• Course progress and completion data
• Community participation data

Payment Information:

• Billing address
• Payment method details (processed securely through our payment partners)
• Transaction history

Communication Data:

• Messages sent through our platform
• Support ticket communications
• Feedback and survey responses
• Call recordings (with your consent) for coaching sessions

2.2 Technical Information

We automatically collect certain technical information:

Device and Browser Information:

• IP address
• Browser type and version
• Operating system
• Device type and screen resolution
• Language preferences

Website Usage Data:

• Pages visited and time spent
• Click patterns and navigation paths
• Referral sources
• Search terms used on our site

Cookies and Similar Technologies:

• Session cookies for functionality
• Analytics cookies for performance tracking
• Marketing cookies for personalized content

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Service Provision

• Provide access to courses, training materials, and coaching services
• Process payments and manage subscriptions
• Communicate important updates about your account or services
• Provide customer support and technical assistance

3.2 Communication and Marketing

• Send promotional emails about new courses and services (with your consent)
• Share industry insights and valuable content
• Invite you to webinars, events, and community activities
• Respond to your inquiries and feedback

3.3 Improvement and Analytics

• Analyze website usage to improve user experience
• Develop new features and services
• Conduct research and analytics for business improvement
• Monitor and prevent fraud and abuse

3.4 Legal and Compliance

• Comply with applicable laws and regulations
• Enforce our Terms and Conditions
• Protect our rights and interests
• Respond to legal requests and court orders

4. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (RazorPay, other payment gateways)
• Email marketing and communication platforms
• Website hosting and technical infrastructure
• Analytics and performance monitoring
• Customer support systems

These providers are contractually bound to protect your information and use it only for specified purposes.

4.2 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to:

• Protect our rights, property, or safety
• Prevent fraud or abuse
• Comply with legal obligations
• Respond to emergency situations

4.4 With Your Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Specific Retention Periods:

• Account information: Until account deletion + 3 years
• Payment records: 7 years (as required by Indian tax laws)
• Communication records: 3 years
• Website analytics: 2 years
• Marketing data: Until you unsubscribe + 1 year

You may request deletion of your personal information at any time, subject to legal retention requirements.

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and updates
• Access controls and authentication systems

Organizational Measures:

• Employee training on data protection
• Limited access to personal information
• Confidentiality agreements with staff and partners
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any significant data breaches as required by law.

7. YOUR RIGHTS AND CHOICES

You have the following rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your account details at any time

7.2 Data Portability

• Request a copy of your data in a structured format
• Transfer your information to another service provider

7.3 Deletion

• Request deletion of your personal information
• Close your account and remove associated data

7.4 Marketing Communications

• Unsubscribe from marketing emails at any time
• Opt out of promotional communications
• Control your communication preferences

7.5 Cookie Management

• Disable cookies through your browser settings
• Opt out of analytics tracking
• Manage advertising preferences

To exercise these rights, contact us at [email protected].

8. CHILDREN'S PRIVACY

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than India. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party services. We encourage you to read the privacy policies of any third-party services you visit.

11. COOKIES POLICY

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Enable personalized content and advertising
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a notice on our platform

Your continued use of our services after the effective date of changes constitutes acceptance of the updated policy.

13. GRIEVANCE REDRESSAL

If you have any concerns or complaints regarding our privacy practices, you may contact our Grievance Officer:

14. CONTACT INFORMATION

For questions about this Privacy Policy or our privacy practices, contact us:

15. GOVERNING LAW

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Dharwad, Karnataka, India.