SHIPPING AND DELIVERY POLICY

1. OVERVIEW

Closer's Codex provides primarily digital products and services including online courses, training programs, coaching sessions, and digital resources. This Shipping and Delivery Policy outlines how we deliver our products and services to you.

2. DIGITAL PRODUCT DELIVERY

2.1 Instant Digital Delivery

Products with Immediate Access:

• Closer Codex 1.0 - The Foundation Course
• Sales Confidence Bootcamp
• Digital downloads and resources
• Course materials and templates
• Recorded training sessions

Delivery Method:

• Instant access upon successful payment
• Login credentials sent to your registered email
• Course platform access activated immediately
• Download links provided in confirmation email

Delivery Timeline: Within 5-15 minutes of payment confirmation

2.2 Scheduled Digital Delivery

Products with Delayed Access:

• Live coaching programs with specific start dates
• Group mastermind sessions
• Cohort-based courses
• Live workshop recordings (after completion)

Delivery Method:

• Access granted on program start date
• Email notification 24-48 hours before access
• Calendar invitations for live sessions
• Course materials available in member portal

Delivery Timeline: As per program schedule communicated at purchase

2.3 Progressive Digital Delivery

Products with Phased Release:

• Multi-module courses with weekly releases
• Subscription-based content
• Coaching programs with milestone-based access
• Advanced training with prerequisite completion

Delivery Method:

• Content unlocked based on progress or schedule
• Automatic notifications when new content is available
• Sequential access to maintain learning progression
• Optional accelerated access for advanced users

3. LIVE SERVICES DELIVERY

3.3 Mastermind and Group Programs

Community Access:

• Private group invitation within 24 hours of enrollment
• Welcome package with program details
• Introduction to other members and facilitators
• Ongoing support and resource sharing

4. EMAIL DELIVERY SPECIFICATIONS

4.1 Primary Delivery Email

Account Registration Email:

• Must be valid and accessible
• Used for all course communications
• Cannot be changed without verification
• Primary contact for support issues

4.2 Email Delivery Issues

Common Problems:

• Emails in spam/junk folder
• Outdated or incorrect email address
• Corporate firewall blocking educational content
• Full mailbox or storage limits

Solutions:

• Check spam/junk folders regularly
• Add [email protected] to safe sender list
• Provide alternative email if needed
• Contact support for manual delivery

4.3 Email Content Types

Delivery Confirmation:

• Purchase receipt and order details
• Access credentials and login information
• Course enrollment confirmation
• Payment processing confirmation

Educational Content:

• Course materials and resources
• Training schedules and updates
• Bonus content and supplementary materials
• Community announcements and updates

Administrative Communications:

• Account security notifications
• Policy updates and changes
• Technical maintenance announcements
• Support ticket responses

5. PHYSICAL PRODUCT DELIVERY (Limited)

5.1 Rare Physical Items

Occasional Physical Products:

• Promotional materials or welcome kits
• Printed certificates or awards
• Conference materials or swag
• Special program bonuses

Delivery Areas:

• Primary: Within India
• International: Selected countries only
• Remote areas: Subject to courier availability
• PO Box addresses: Not supported

5.2 Shipping Methods and Timeline

Domestic Shipping (India):

• Standard delivery: 5-7 business days
• Express delivery: 2-3 business days
• Metro cities: 1-2 business days
• Rural areas: 7-10 business days

Shipping Partners:

• India Post
• Blue Dart
• DTDC
• FedEx (for valuable items)

International Shipping:

• Selected countries only
• 10-21 business days via international carriers
• Customs and duties: Customer responsibility
• Tracking provided for all shipments

5.3 Physical Delivery Terms

Shipping Costs:

• Free shipping for orders above ₹10,000
• Standard charges apply for smaller orders
• Express shipping: Additional charges
• International: Calculated at checkout

Delivery Confirmation:

• Signature required for valuable items
• Photo delivery confirmation
• SMS and email tracking updates
• Proof of delivery maintained for 30 days

6. DELIVERY ISSUES AND RESOLUTION

6.1 Digital Delivery Problems

Common Issues:

• Email not received within expected timeframe
• Login credentials not working
• Course platform access denied
• Download links not functioning

Resolution Process:

1. Check spam/junk folders
2. Verify email address accuracy
3. Contact support with order details
4. Alternative delivery method arranged
5. Technical issues resolved within 24 hours

6.2 Live Session Delivery Issues

Technical Problems:

• Internet connectivity issues
• Platform technical difficulties
• Audio/video quality problems
• Recording failures

Backup Plans:

• Alternative platform options
• Session recording for later access
• Make-up sessions for missed content
• Extended access to compensate for issues

6.3 Physical Delivery Problems

Shipping Issues:

• Package lost or damaged in transit
• Incorrect delivery address
• Delivery delays due to external factors
• Customs clearance problems (international)

Resolution Options:

• Replacement shipment at no charge
• Refund of shipping costs
• Alternative delivery arrangements
• Insurance claim processing (if applicable)

7. DELIVERY CONFIRMATION AND TRACKING

7.1 Digital Delivery Confirmation

Automatic Confirmations:

• Instant email confirmation upon successful payment
• Course access notification with login details
• Enrollment confirmation in learning management system
• Welcome email with getting started instructions

Manual Verification:

• Support team verification within business hours
• Personal email confirmation for high-value purchases
• Phone confirmation for enterprise clients
• Custom onboarding for premium programs

7.2 Live Session Confirmation

Pre-Session Communications:

• Calendar invitation with session details
• Reminder emails 48 hours and 24 hours before
• Access links and dial-in information
• Pre-session preparation materials

Post-Session Follow-up:

• Session recording links within 24-48 hours
• Additional resources and action items
• Next session scheduling (if applicable)
• Feedback requests and evaluation forms

7.3 Physical Tracking (When Applicable)

Tracking Information:

• Tracking number provided via email
• Real-time status updates
• Estimated delivery date
• Delivery confirmation notification

8. CUSTOMER RESPONSIBILITIES

8.1 Accurate Information

Required Customer Actions:

• Provide accurate email address
• Maintain access to registered email account
• Update contact information when changed
• Respond to delivery confirmations promptly

8.2 Technical Requirements

System Requirements:

• Stable internet connection for digital content
• Compatible device for course platform access
• Updated browser for optimal performance
• Backup email option recommended

8.3 Communication Monitoring

Stay Informed:

• Check email regularly for important updates
• Monitor spam folders for course communications
• Respond to support requests promptly
• Keep account information current

9. DELIVERY GUARANTEE

9.1 Digital Delivery Guarantee

Our Promise:

• Digital products delivered within 15 minutes of payment
• Alternative delivery if email issues occur
• Technical support for access problems
• Full refund if delivery cannot be completed

9.2 Live Session Guarantee

Service Commitment:

• Sessions delivered as scheduled or rescheduled with advance notice
• Technical backup plans for platform issues
• Make-up sessions for technical failures
• Recording provided if live attendance not possible

9.3 Support Guarantee

Resolution Timeline:

• Delivery issues acknowledged within 4 hours
• Most problems resolved within 24 hours
• Escalation to management for complex issues
• Alternative solutions provided when needed

10. INTERNATIONAL DELIVERY

10.1 Digital Products (Global)

Worldwide Access:

• All digital products available internationally
• Multiple language support where applicable
• Local time zone considerations for live sessions
• Currency conversion handled automatically

Special Considerations:

• Some content may have regional restrictions
• Time zone differences for live sessions
• Local payment method requirements
• Compliance with local regulations

10.2 Physical Products (Limited)

Available Countries:

• USA, UK, Canada, Australia
• European Union member countries
• Selected Asian markets
• Contact us for specific country availability

Restrictions:

• Some countries excluded due to shipping limitations
• Customs regulations may apply
• Additional documentation may be required
• Delivery times vary by destination

11. HOLIDAY AND WEEKEND DELIVERY

11.1 Digital Products

24/7 Availability:

• Automated delivery continues during holidays
• Instant access regardless of business hours
• Support available via email during off-hours
• Emergency technical support as needed

11.2 Live Services

Holiday Schedule:

• Live sessions rescheduled around major holidays
• Advanced notice provided for schedule changes
• Alternative dates offered for affected sessions
• Holiday schedule published at program start

11.3 Support Hours

Business Hours:

• Monday-Friday: 9 AM - 6 PM IST
• Saturday: 10 AM - 2 PM IST
• Sunday and holidays: Emergency support only
• Email support monitored 7 days a week

12. CONTACT FOR DELIVERY ISSUES

12.1 Primary Contact

12.2 Response Timeline

Standard Response:

• Acknowledgment within 4 hours
• Initial resolution attempt within 12 hours
• Full resolution within 24-48 hours
• Escalation if needed within 72 hours

Emergency Support:

• Mark urgent delivery issues as "URGENT"
• Live session access problems prioritized
• Technical failures during courses expedited
• Payment-related delivery issues fast-tracked

13. POLICY UPDATES

This Delivery Policy may be updated to reflect changes in our services, technology, or delivery methods. Updates will be:

• Posted on our website with effective date
• Communicated to active customers via email
• Applied to new orders after the effective date
• Previous orders remain under original terms

14. ACKNOWLEDGMENT